The customer is a healthcare company that offers genetic periodontal tests. The requirement was to build one front-facing system that would manage every step in their business process — from shipping of genetic test kits to managing kit inventory; from placing kit orders to tracking order fulfillment; from validating dental patients’ insurance to providing patients’ reports online; from sending test samples to the lab to gathering and displaying lab reports; from managing customer information in the CRM to syncing this information across impacted systems.