Interleukin Genetics: A Holistic Solution from Test Ordering to Report Delivery.

The challenges we faced were:

• Enhanced collaboration between the kit providers, dental testing labs, insurance companies, salesforce, and logistics providers and bring them together on one platform.
• Integration of five disparate external interfaces for patient processing, patient validation, lab test processing, inventory management, and order management and reporting.
• Maintenance of HIPAA compliance and privacy throughout the process.
• Resolve integration points comprised of a mix of old school ftp servers and new-age web services or request-response type technologies.
• Transform data before feeding it to the next integration point.
• Monitoring integration initiatives to avoid post-production loss of face on external system outages.

How We Did It

• Identify and analyze touchpoints and document their complexity.
• Eliminate manual steps, including the manual re-entry of forms and documents using scanner interfaces and OCR services.
• Finalize the format and mode of information exchange of each integration point.
• Bring both internal and external providers of integration points in the loop early in the process so their lead times don’t impact the project’s timeliness.
• Make monitoring a standard requirement for each integration step.
• Demonstrate system periodically at the end of each sprint and factor in regular feedback from stakeholders.