BTC | Mobile App Sustenance, Upgrade and Maintenance

AppsCare

 

Your Apps are live. Now what?

Do you have a plan to ensure that they provide continual business value through regular maintenance, enhancements and testing?

We will maintain, enhance and redeploy business function critical apps for you so you can focus on creating value in your business

  • App Updates

    Update and test your Apps for mobile OS upgrades, new devices in the market, fixing defects and backend API changes… moremore
  • App Enhancements

    Add features to apps based on user feedback and changing market needs,…more more
  • App Management

    Manage user policies, profiles, security policies etc. in an enterprise app store environment…. moremore
  • Mobile Application Deployment

    Effective Deployment strategy and management to support multiple OS, device platforms and deployment scenarios…moremore
 

Update and test your Apps for mobile OS upgrades, new devices in the market, fixing defects and backend API changes

MOBILE OS UPGRADES:

Major OS version changes like a dramatic new user interface and user experience (as happened with iOS7) make it necessary for an enterprise to upgrade the apps to the latest version.

When mobile OS upgrades occur, we help you make the choice between

  • Making minimal changes to support the new OS version or
  • Leveraging the new OS features to improve the app functionality and user experience

NEW DEVICE SUPPORT:

The frequent arrival of new devices in the market, coupled with varied screen sizes, resolutions and combinations of multiple OS versions make for a daunting number of permutations and combinations to be tested and supported.

We streamline that process by

  • Building versions of the app to maintain the look and feel and user experience for new device screen size and resolution
  • Building versions of the app to support new device/new OS combinations
  • Testing across the new devices before releasing the app to users

DEFECT FIXING:

No matter how well an app is tested, there is still a probability of finding defects when the app is live and in use. A plan to report, analyze, fix and roll out an app update becomes critical.

Based on criticality, priority and business impact, we have a dedicated maintenance team to resolve defects and get the updates out quickly.

INTEGRATION UPDATES:

Enterprise apps integrate with a multitude of backend data sources like CRMs, Authentication APIs, databases, file systems and content management systems. With AppsCare, we ensure that in instances when these backend APIs change or are upgraded, appropriate changes made to prevent app breakage.

App Updates


Account for mobile OS upgrades, new devices in the market, fixing defects and backend API changes. Our services include:

MOBILE OS UPGRADES:

Major iOS version changes like a dramatic new user interface and user experience (as happened with iOS7) make it necessary for an enterprise to upgrade the apps to the latest version.

When mobile OS upgrades occur, we help you make the choice between

  • Making minimal changes to support the new OS version or
  • Leveraging the new OS features to improve the app functionality and user experience

NEW DEVICE SUPPORT:

The frequent arrival of new devices in the market, coupled with varied screen sizes, resolutions and combinations of multiple OS versions make for a daunting number of permutations and combinations to be tested and supported.

We streamline that process by

  • Building versions of the app to maintain the look and feel and user experience for new device screen size and resolution
  • Building versions of the app to support new device/new OS combinations
  • Testing across the new devices before releasing the app to users

DEFECT FIXING:

No matter how well an app is tested, there is still a probability of finding defects when the app is live and in use. A plan to report, analyze, fix and roll out an app update becomes critical.

Based on criticality, priority and business impact, we have a dedicated maintenance team to resolve defects and get the updates out quickly.

INTEGRATION UPDATES:

Enterprise apps integrate with a multitude of backend data sources like CRMs, Authentication APIs, databases, file systems and content management systems. With AppsCare, we ensure that in instances when these backend APIs change or are upgraded, appropriate changes made to prevent app breakage.

App Enhancements


Add features to apps based on user feedback and changing market needs, improve the user experience design and integrate data from additional sources. For businesses, it is key to ensure that the initial investment into app development is prudent and meets the business vision and that subsequent investments ensure that the business vision becomes a reality.

Our services in this area include

User feedback based enhancements

It is the end users who ultimately determine the success of an app. So incorporating what your end user needs becomes crucial. The practice we follow at BTC includes gathering the feedback for a certain period of time, analyzing the feedback and rolling out the enhancements based on the priority.

Phased rollout approach

This approach primarily relies on a roadmap strategy that is re-evaluated once the app is live and in use. This method involves realigning the approach if required and identifying the final list of enhancements before commencing work on enhancing the app. One of the best app enhancement tips include incorporating app analytics as it allows the organization to start measuring app usage once the app is stable and in use.

App Management


Manage user policies, profiles, security policies etc. in an enterprise app store environment.

Boston Technology’s services include managing app deployment, distribution and management through efficient MDM/MAM tools and enhanced security and streamlined content management through an Enterprise Mobility Management tool.

While Mobile device management services address securing and controlling smartphones and tablets through secure passcodes, remote wiping of data in case of lost or stolen devices, Mobile application management (MAM) offers more granular controls and allows enterprises to manage only those apps that work with the MAM tool and include steps to limit the sharing of corporate data among apps.

EMM (Enterprise Mobility Management) services integrate MDM/MAM features along with enhanced security and mobile content management to effectively manage the suite of apps in an enterprise.

Here are some specific examples of setup and ongoing support services that BTC offers

  • Device Setup – Ensures that only users allowed explicitly as a part of the MDM setup are given access
  • Manage accounts – Set up accounts for the users who will get the app via the MDM distribution mechanism
  • Manage Configurations – Set up policies on passcodes, roaming policies etc. for adherence to standards for the app
  • Manage Security – Set up app level policies to remotely lock a device, clear passcode or do a remote wipe of data.
  • Manage App Distribution and Updates
  • App Update Notifications – Send push notifications or email notifications instructing the user to install the app.
  • Policy Audit and Updates

Mobile Application Deployment


Once the app development process is complete, a sound deployment strategy is essential for enterprises to successfully support multiple platforms and deployment scenarios. Our tailored AppsCare service makes sure your app’s journey to app stores is smooth.

  • Deployment of apps to public app stores by managing the complexity of the app review and acceptance process
  • Deployment of apps to the enterprise app stores
  • Periodic monitoring of the deployed apps to ensure a consistent and predictable user download and upgrade experience

Related Resources

Mobile App Maintenance – A Luxury Or A Necessity?

You have a mobile app that is used by thousands if not hundreds or thousands of your customers. Or a business critical app that your employees depend upon. Your apps depend on backend components to work. They may be even be tied to mobility specific middleware. All in all a lot of places where failure can occur and cause the app to stop working.

To make sure that outages are handled and do not cause your customers or employees a lot of aggravation and lost productivity, you need to make sure that you have a maintenance strategy in place for your mobile offerings, a strategy that encompasses end to end support.

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Have questions about technology, platform,  process, pricing? Our expert solution advisors will be glad to help you! 

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